TokyoToys Covid19 Shipping/Postage Notice

CHRISTMAS DELIVERY
Last day for UK Mainland Delivery  - 21st December
Last day for International Europe Delivery - 11th December
Last day for International Delivery - 4th December

UPDATE 27/11/20 - TokyoToys BirminghamShop to Open!

We are so excited to announce our Birmingham store will be opening as usual from Thursday 3rd December. Here's a reminder of our opening times. Please note on Saturdays our stores have slightly different opening times. Our Glasgow store is currently closed until further notice in line with government guidelines, we will update as soon as we know more.
BIRMINGHAM
Monday-Friday and Sunday 10am - 7pm 
Saturday 9am - 7pm 

TokyoToys.com Online Orders & Deliveries Notice.

Firstly we would like to send a huge Thank You to all our customers for their support during this extremely difficult time. Your orders bring a fuzzy warm glow to us as every order helps us keep doing what we love. Bows in gratitude.

New to TokyoToys? Then we HIGHLY recommend you create an account as it allows you to save your favourite products in a wish lisy bu clicking on the "heart" icon next to the "Add to Cart" Button. Makes future shopping so much eaiser. 

UPDATE 11/10/20.

Website Store Pick-uk Option (Birmingham & Glasgow). 
We are so happy to announce our Store Pick-up is live!

On completion of your "Store Pickup" order please wait for our staff to contact you either by Text, Phone or Email before making your journey to us. This is becuase we need to check stock as our stores may not have everything avaliable. We hope our store pickup option will give us that extra recovery boost we need. Thank you all for being so Epic and please help spread the word!

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Plrease remeber if you spend over £70 on checkout you can choose the "Free Shipping Opion". Sadly this is only avalible for UK customers. 

To minimise our staff exposure, we are dispatching only 3 times a week. Monday, Wednesday and Friday. So if you place your order in between these days please be patience as we will only be able to update your order statues on the next "dispatch" day.

We are pleased to say we are able to process online orders as usual. However please understand that Royal Mail will be running slower than usual so please allow up to 7 days and at worst 14 days for delivery. However we are confident most customers will still receive UK orders between 1 to 4 days. For international orders please expect delivery between 4 to 10 days, with the latest being 14 to 20 days.

We are watching government advice daily and if we are not able to send out orders due to their decision making, we will dispatch them as soon as possible and will contact customers by email with updates. If you order status is still not "dispatched" within 3 days of placing it and you wish for a refund. Please simply send an email to birmingham@tokyotoys.com and our staff will assist you. Our aim is always to provide our customers the best possible service.

Thank you again to you all for your support. Every bit helps us so much at this difficult time.

Here at TokyoToys we care immensely for the safety and health of our staff and customers. As you all know this is a very difficult time for everyone and smaller business are definitely feeling the strain.

We wish to respectfully remind everyone to practice social distancing (2m) and not to leave home if they have symptoms below:

The symptoms of corona virus are:
A cough
A high temperature
Shortness of breath

But these symptoms do not necessarily mean you have the illness.

The symptoms are similar to other illnesses that are much more common, such as cold and flu.

For More Info NHS.uk

 

 

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