Our policy lasts 31 days. If 31 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The right to cancel does not apply to the following kind of contracts:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 45 days after delivery
Please allow at least 10-15 working days from posting the product(s) back to us for the refund to reach your account. This may take longer depending on how long it takes your bank / building society to process the refund payment.
The cancellation period will expire after 31 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. In this case, you will receive a full refund of the price paid for the product in accordance with our Returns Policy. A 'working day' is any day other than weekends and bank or other national / public holidays in the United Kingdom.
To cancel a contract, you must contact us within 31 days from when you are in receipt of your order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the product(s) ordered. You must inform us in writing by hand or post to TokyoToys, 31 Corporation Street, Birmingham, B2 4LS, United Kingdom or by visiting our Contact us web form. The product(s) must be returned to us by post (as described above). It is not possible to return goods to our stores if you wish to cancel your contract.
You have a legal obligation to take reasonable care of the product(s) while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
When you return a product to us because you have cancelled the contract between us within the '31 working days' cooling off period, we will process the refund due to you as soon as possible and in any case; within 31 working days of the day you have sent the product(s) back to us.
In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
TokyoToys, 31 Corporation Street, Birmingham, B2 4LS, United Kingdom
Please, don't forget to write on a paper inside the package what you exactly need or what the problem was with your transaction and how may we help you.
To return your product, you should mail your product to: TokyoToys, 31 Corporation Street, Birmingham, B2 4LS, United Kingdom
--- Please, write on the original receipt (invoice) the reason for return and what you want from us - a full refund or exchange for another product of your choice. This information will help us to meet your expectations and to provide the best service possible.
--- We always advise you to contact us before sending the consignment, so we can discuss how we can be most useful and when to expect delivery from you. E-mail: firstname.lastname@example.org
--- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 10 GBP you should consider using a trackable shipping service or purchasing shipping insurance.